Do I need a valuation?

We would recommend getting a professional valuation done so you get the best price for your property.

How long does it take for my property to go onto Rightmove?

We aim between 7-14 days , this allows us to visit your property to check the information you have provided.

What is included in my selling fees?

If you choose the full service, the £1500 includes;

  • High quality photography
  • Floor plans
  • Energy Performance Certificate
  • Rightmove listing
  • Capsel Homes website listing
  • Social media listing
  • Accompanied viewings
  • For Sale board
  • Sales progression
What happens if I do not sell my property?

Our full service package is no sale no fee. If you do not sell your home then you won’t pay anything.

You don’t have a time limit of how long your property remains on the market, if you want to sell but are finding it difficult , then contact us and we will arrange an appointment to visit you to discuss your options. You can remove your property from the market at any time, you have to provide 14 days’ notice to us, just contact us to let us know.  

Do I need an EPC?

Although there are a few exemptions such as a listed building generally an EPC is required every time a home is put up for sale and you must have one to show to potential buyers.

My property is already on the market can I use Capsel Homes?

Yes, we don’t charge you an additional fee if you are on the market with another agent. However you may need to check with your existing agent or a previous agent that they won’t charge you more, or that the contract you signed has locked you into paying them commission, even if you sell your own home. You may be subject to their fees if a buyer they have introduced comes back to you via your online service.  We would always suggest you seek legal advice if in doubt.

What are your Terms and Conditions?

All out terms and conditions can be found at the bottom of the page in the footer under Terms & Conditions.

How do I get in contact with you?

Please contact our friendly team on 0333 207 9000 if you would like help or more information on any of our services. Alternatively go to our contact us page to submit an email enquiry.

What are your opening hours?

Our office hours are 8:30am – 5:00pm.

When will I have to pay?

What package you choose determines when you pay. If you opt for the online service this is an upfront fee you pay when uploading your property. If you choose the full service then the fee will be paid upon completion of the sale.

Will I get a for sale board?

Yes and we even let you choose the colour.

Will you carry out viewings for me?

Yes. Arranging and conducting viewings is part of the full service.

What is the average timescale from sale to completion?

The average time is approximately 3 months, however this is dependent upon many factors and no sale is guaranteed.

I haven’t got a solicitor to sell my property, can you help?

We suggest that you use a reputable Solicitor or a Property Conveyancer as they are familiar with property sales.   We don’t provide details or have any arrangements with solicitors but you can find details of companies close to you on the web.

Are my credit card and personal details safe and secure?

Yes! All transactions and personal information is regulated by the new General Data Protection Regulations 2018.